Overview
EMC Field Management ("the App") is a field-service operations app used by Ease My Clean's own employees and technicians to manage assigned jobs, AMC (Annual Maintenance Contract) visits, and customer service records. This policy explains what data the App collects, why, and how it is handled. The App is an internal operations tool, not a public consumer app — access is limited to accounts created and managed by Ease My Clean for its staff.
Data We Collect
| Category | What & why |
|---|---|
| Account & profile info | Name, email/phone, and role, used to sign in and to assign work to the right employee. |
| Location | Precise (GPS) location is used to geotag photos taken at a job site and to record a technician's location during active working hours (from clock-in to clock-out), so supervisors can confirm on-site attendance and route field staff efficiently. Background location is only collected between an employee's clock-in and clock-out — it stops the moment they clock out, and is never collected outside a shift. |
| Camera & photos | Photos taken through the App (before/after job photos, equipment condition, customer sign-off) are uploaded as proof-of-work records tied to the relevant job or visit. |
| Customer/business records | Names, phone numbers, and addresses of Ease My Clean's own customers, entered by staff as part of normal job/CRM records. The App does not read, access, or upload your device's personal contact list — this is business data typed into the App, not synced from your phone. |
| Signatures | A customer's on-screen signature, captured to confirm a completed visit. |
| Notifications | A device push-notification token, used to alert staff about newly assigned or updated jobs. |
| App diagnostics | Basic technical logs (device type, app version, crash reports) used only to fix bugs and keep the App reliable. |
How Data Is Used
- To operate core App features: job assignment, visit tracking, attendance, and proof-of-work documentation.
- To let supervisors/admins review field activity, working hours, and job completion status.
- To generate reports used internally by Ease My Clean for scheduling, payroll, and service-quality review.
- To troubleshoot technical issues and improve the App.
Data Sharing
Data collected through the App is used internally by Ease My Clean and is not sold. It may be shared with:
- Ease My Clean's own management/supervisory staff, for the purposes above.
- Infrastructure providers (hosting, storage) that process data on Ease My Clean's behalf, under contract, solely to operate the App.
- Authorities, where required by law.
Data Retention
Job, visit, and attendance records are retained for as long as needed for Ease My Clean's business and legal record-keeping purposes. An employee's account and associated data can be deactivated or deleted by an administrator on request.
Your Choices
- Camera and location permissions can be managed anytime from your device's App settings. Declining them will limit or disable the features that depend on them (e.g. photo capture, attendance tracking).
- To request access to, correction of, or deletion of your data, contact your administrator or reach us at the email below.
Security
Data is transmitted over encrypted (HTTPS) connections and stored on access-controlled servers. Account access is protected by authentication, and permissions within the App are role-based (a technician, for example, cannot view or edit data belonging to a different employee's jobs).
Children's Privacy
The App is an internal workforce tool intended for adult employees and is not directed at, or knowingly used by, children.
Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Contact Us
Questions about this policy or your data can be sent to inspiredgrow@gmail.com.